Privacy Policy

Freedom Brothers, LLC ("we," "us," or "our"), located at 1922 K Street, Anchorage, AK 99503, operates https://freedom-brothers.com and provides marketing services to home service contractors. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our chat widget, or engage our services.

Information we collect

We may collect the following types of information:

• Contact information — name, phone number, email address, company or business name, and any message you send through our website chat widget, phone, or email.
• Business information — trade, service area, website URL, Google Business Profile details, and other details you share during onboarding or conversations with us.
• Usage data — IP address, browser type, pages visited, and similar analytics collected through cookies or similar technologies.
• Client campaign data — for contracted customers, we may process review-request logs, GBP content, CRM records, and website analytics as part of delivering our services.

How we use your information

We use collected information to:

• Respond to inquiries and provide customer care
• Schedule appointments, send reminders, and follow up on service-related requests
• Provide, maintain, and improve our review, Google Business Profile, and website services
• Send service-related SMS and email, and (with your consent where required) low-volume marketing SMS and email
• Operate our CRM and messaging tools (including GoHighLevel / LeadConnector)
• Analyze site performance and measure advertising effectiveness
• Comply with legal obligations and protect our rights

SMS / mobile information

If you provide a mobile number through our chat widget and consent to messaging, we may send SMS related to customer care, appointments, review requests, and (where you consent) marketing or promotional offers. Message frequency varies. Message and data rates may apply. Reply STOP to cancel. Reply HELP for help.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How we share information

We do not sell your personal information. We may share information with trusted service providers who help us run our business — including hosting, CRM and messaging platforms (such as GoHighLevel / LeadConnector), email and SMS delivery, Google Analytics, and Meta (Facebook) advertising tools — under arrangements that require appropriate safeguards. We may also disclose information if required by law or to protect the safety of our users and the public.

Cookies and analytics

Our website may use cookies and third-party tools, including Google Analytics and the Meta Pixel, to understand how visitors use the site and to measure advertising. You can control cookies through your browser settings. Disabling cookies may affect certain site features.

Data retention

We retain information for as long as needed to fulfill the purposes described in this policy, provide services to clients, resolve disputes, and comply with legal requirements.

Your choices

You may opt out of SMS by replying STOP, and opt out of marketing email using the unsubscribe link in those messages or by contacting us. Depending on your location, you may also have rights to access, correct, delete, or restrict certain processing of your personal information. To make a request, contact us at systems@freedom-brothers.com.

Security

We implement reasonable administrative, technical, and organizational measures to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's privacy

Our services are directed to businesses and are not intended for individuals under 18. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. The "Effective" date at the top will reflect the latest revision. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact us

Questions about this Privacy Policy? Email systems@freedom-brothers.com, call 907-830-9317, or write to Freedom Brothers, LLC, 1922 K Street, Anchorage, AK 99503.